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Company Policies

Terms and Conditions

All custom banner sales (blank or printed) are final and cannot be returned. The installation of a banner is as important if not more important than the material and finishing style selected. Because we have no control over how the banner is used or installed, we only offer the warranty offered by the material manufacturer. This is limited to the cost of the material. Be sure you always pre-test for graphic adhesion before using. The customer assumes responsibility in determining product suitability for its intended use. TRT’s only obligation shall be to replace product proven to be defective. In case a product is proven to be defective, all replacements will be shipped ground. The customer will be responsible to pay the difference between ground and other services if necessary, $25.00 minimum order.

Graphic Design Policy

All orders requesting graphic design require pre-payment for the actual products ordered. Charges for graphic design will be prorated based on the actual time spent on the design and will be charged separately after the designs are complete and the proofs are approved for production. Our designers will follow instructions provided for layout; changes to design after initial proof is sent may incur additional charges. 

Return Policy

TRT Banners must be notified of damaged orders or discrepancies within 7-days of order receipt. Returns must be made within 2-weeks of receiving authorization to return. All returns must have a return goods authorization number. Please call to receive this number and authorization. All returns will be inspected upon receipt and may be subject to a restocking fee.

Hardware Warranties

Warranties are for hardware only;

Printed signage is not covered under warranty, only the mechanism of the hardware.

Luxury Retractable Banner Stands- 2 Years

Economy Retractable Banner Stands - 180 Days

Large Retractable Backdrop – 2 Years

Double Sided Retractable Stands (Indoor and Outdoor Pro) – 2 Years 

Retractable Table Top Stands 8.25"x17" & 11.75"x21" - 60 Days

X-Frame Stands – 30 Days

Poster in Motion Electric, Battery, Hanging or Table Top Units - 30 Days

Tradeshow Display Curved & Straight- 30 Days

Quick Fabric or Tension Fabric Displays - 30 Days

Modular Displays – 30 Days

Outdoor Displays: Teardrops, Feather, Giant Flags & Tents – 30 Days

Shipping Containers – No Warranty