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Return Information

TRT Banners accepts returns on any stock (non-printed) goods. Custom-printed items are not eligible for returns. RT Banners must be notified of damaged orders or discrepancies within 7-days of order receipt.Please contact customer service in order to obtain an RGA# (Return Goods Authorization). Returns must be made within 2-weeks of receiving authorization to return. All returns will be inspected upon receipt and may be subject to a restocking fee.

Temporary Return Policy: Please note, effective 03/01/2020, we are temporarily extending our return policy window to 90 days due to the COVID-19 pandemic. Any custom orders returned due to business closures or carrier issues during the COVID-19 pandemic will be temporarily held while we attempt contact for a resolution.

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